The Student Support Portal at support.wub.edu.bd is the University’s main written channel for student enquiries, service requests and first-instance complaints. Every written request becomes a ticket with a reference so it can be tracked and answered — whether you use the portal or email support@wub.edu.bd from your University account.
Sign in and lodge a ticket
Choose the help topic that fits your request. You’ll get an automatic acknowledgement with a ticket reference straight away.
Receive a substantive response
A named officer will send you a response within the time set for that type of request (see Service standards, Section 6).
Track, reply, and escalate
You can track, reply to, reopen (within 20 working days of closure) and escalate your ticket. If it isn’t answered in time, reply and ask for escalation — it goes to the responsible Deputy Director, and then to the Director.
Communicate courteously
Please write from your University email account. A request is never refused or deprioritised just because it is expressed forcefully.
- The portal (support.wub.edu.bd)
- Email to support@wub.edu.bd from your University account
- The Student Support telephone line in office hours
- The Student Affairs front desk in person
- The dedicated routes for harassment, ragging, grievance and safeguarding
Note: A staff member’s personal phone, personal email or personal social media is not a recognised channel and does not put the University on notice.
🕒 Office Hours
9.00 am to 5.00 pm
You will be redirected to the official WUB Support Team osTicket system.