How do I get counselling? +
Contact the Student Counselling and Wellbeing Centre directly — it’s free and confidential, and you don’t need anyone’s permission. You’ll be offered a first appointment within 5 working days (same day if there’s a risk to safety).
Learn more about Counselling & Wellbeing →I’m worried about paying my fees — what can I do? +
Talk to the Financial Aid and Scholarship Office early. You won’t be shut out of classes or exams just because fees are unpaid while an aid or instalment application is pending.
Learn more about Financial Aid & Scholarships →How do I report ragging or harassment? +
Use the dedicated routes on Get help now — not the ordinary support portal. Reports are confidential and you’re protected from retaliation.
How do I raise a complaint about a service or a decision? +
Start informally with the office involved, or lodge a formal grievance (acknowledged within 3 working days, decided within 15). You can appeal to the independent Student Ombudsperson.
Learn more about Grievance & Appeals →How do I get a certificate, transcript or letter? +
Lodge a request through the Student Support Portal and track it with your ticket reference.
Go to Student Support PortalI have a disability — how do I arrange support? +
Contact the Inclusion and Disability Support Office. An accommodation assessment is offered within 10 working days of disclosure, and there’s no cost to you.
Learn more about Disability & Inclusion →I’m an international student — where do I start? +
The International Affairs Office supports you from before arrival through your whole time here — admission, visa, arrival and settling in.
Learn more about International Student Support →Still have questions?
If you couldn't find the answer you were looking for, please reach out to our support team directly.