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Use the right route below so your concern reaches the right people quickly. In an emergency, or if anyone is at risk of serious harm, do not use the ordinary support portal — use the emergency and safeguarding contacts.

🚨 Urgent help or risk of serious harm

Emergency contact / safeguarding contact — 01409981339. Available during all hours the campus is open, with out-of-hours guidance.

💚 Wellbeing or mental health

Student Counselling and Wellbeing Centre — confidential self-referral. Same-day if there is a risk to safety.

🛡️ Sexual harassment or gender-based violence

Sexual Harassment Prevention and Complaint Committee — confidential route. Not through the support portal.

🚫 Ragging or bullying

Anti-ragging route / complaint box / digital drop box. Not through the support portal.

⚖️ Complaint or grievance about a service/decision

Grievance & appeals, or start with the Student Support Portal for everyday issues.

📝 Everyday question, certificate, letter or record

Student Support Portal — support.wub.edu.bd