Internal management body chaired by the Director; meets monthly; reviews service data, cases, risks and performance indicators to ensure accessible, effective, inclusive, and student-centered services.
Group Members
Shamima Rahman
Senior Assistant Registrar
Head of Department (Chair)
Susanker Kumer Roy
Senior Assistant Registrar
Member Secretary
Maruf Choudhury
Junior Deputy Registrar
Member
Asad Hossain
Junior Assistant Registrar
Member
Hussain Mohammad Zubaer
Senior Administrative Officer
Member
Terms of Reference
Purpose
- To oversee and coordinate student support and welfare services at World University of Bangladesh (WUB).
- To ensure the delivery of accessible, effective, inclusive, and student-centered services.
- To support students' academic, personal, social, cultural, and professional development.
Objectives
- To identify and address students' needs and concerns.
- To improve the quality and effectiveness of student support services.
- To strengthen coordination among the Office of Student Affairs, academic departments, and other relevant offices.
- To promote a safe, supportive, respectful, and inclusive campus environment.
Key Responsibilities
- Coordinate and monitor student support and welfare services.
- Review student requests, concerns, complaints, and service-related issues.
- Facilitate counseling, career guidance, health, welfare, and other support services.
- Coordinate orientation and student engagement programs.
- Support co-curricular, extracurricular, cultural, sports, and recreational activities.
- Promote student participation and leadership development.
- Ensure appropriate support for students with special needs and vulnerable students.
- Collect and review student feedback and satisfaction.
- Recommend improvements to student services and facilities.
- Maintain proper records and documentation of student service activities.
- Coordinate with relevant committees during emergencies or critical student-related matters.
- Ensure compliance with WUB policies, rules, regulations, and applicable laws.
Monitoring and Evaluation
- Regularly assess the effectiveness of student services.
- Conduct student feedback surveys and consultations when necessary.
- Identify service gaps and recommend corrective measures.
- Review progress against approved student service plans and targets.
Meetings
- The Group shall meet regularly, preferably at least once each semester.
- Additional meetings may be arranged when urgent student-related matters arise.
- Minutes of meetings shall be properly recorded and maintained.
Reporting
- Prepare periodic reports on student services, activities, challenges, and achievements.
- Submit recommendations and reports to the appropriate authority of WUB.
- Maintain relevant records for institutional monitoring, quality assurance, and accreditation purposes.
Accountability and Confidentiality
- Members shall perform their responsibilities with professionalism, fairness, integrity, and accountability.
- Student information and sensitive matters shall be handled with appropriate confidentiality.
- The Group shall work in close coordination with the University administration and relevant departments.
Expected Outcomes
- Improved quality and accessibility of student services.
- Timely resolution of student concerns.
- Increased student satisfaction and engagement.
- A safe, inclusive, supportive, and student-friendly campus environment.
- Continuous improvement of student welfare and support systems at WUB.